Still Being Molly

The Triangle Area, Durham, North Carolina United States (US)

Cancellation / Return / Exchange Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report by following these instructions:

Send an email to Support@Positopia.com with the following information:

  1. In your email please describe the problem in as much detail as you can.
  2. Attach any relevant photos to illustrate the problem
  3. Include the Order Number, Date, Your name and address and a detailed product description

Once we have reviewed your email we will send you instructions on how to return ship your product if you have received a defective product.

The return address is will be on the box the product is shipped in. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

Reasons for Returns

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to the shipping address.

Returned by Customer - We do not refund orders for buyer’s remorse, and size exchanges are not offered. A new order, at your expense, would need to be placed for an updated size if  we choose to accept or offer size exchanges to you.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserves rights to refuse returns at our sole discretion.

Product Damaged during Shipping: We ask for photo verification of the damaged goods sent to support@positopia.com, then we'll gladly send a replacement at no cost to you.